Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information at MentalLinkX.
Information We Collect
At MentalLinkX, we collect various types of information to provide you with exceptional financial services and improve your experience on our platform. Understanding what we collect helps you make informed decisions about your privacy.
Personal Information
Name, email address, phone number, mailing address, and other contact details you provide when creating an account or contacting us.
Financial Data
Account information, transaction history, payment methods, and financial preferences to deliver personalized financial services.
Usage Information
How you interact with our website, pages visited, time spent, click patterns, and feature usage to enhance user experience.
Technical Data
IP address, browser type, device information, operating system, and cookies to ensure platform security and functionality.
We only collect information that's necessary for providing our services or as required by Canadian financial regulations. You have control over what personal information you share with us, and we're transparent about our collection practices.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with MentalLinkX. We never use your data for purposes beyond what's described here without your explicit consent.
Service Delivery
We use your information to provide financial services, process transactions, maintain your account, and deliver the features you've requested. This includes generating reports, tracking your financial goals, and providing personalized recommendations.
Communication
Your contact information allows us to send important account updates, security notifications, and respond to your inquiries. We may also send educational content about financial topics if you've opted in to receive such communications.
Platform Improvement
Usage data helps us understand how our platform is being used, identify areas for improvement, and develop new features that better serve our users' needs. This analysis is conducted in aggregate form whenever possible.
Legal Compliance
We process certain information to comply with Canadian financial regulations, tax reporting requirements, and other legal obligations. This includes maintaining transaction records and reporting suspicious activities as required by law.
Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information. We're committed to honoring these rights and making them easy to exercise.
Your Rights Include:
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Access: Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
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Correction: Ask us to correct any inaccurate or incomplete personal information in our records.
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Deletion: Request deletion of your personal information, subject to legal and regulatory requirements.
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Restriction: Limit how we process your information for specific purposes while maintaining essential services.
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Portability: Receive your personal information in a structured, commonly used format for transfer to another service provider.
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Objection: Object to processing of your personal information for certain purposes, including marketing communications.
To exercise any of these rights, contact our privacy team at [email protected]. We'll respond to your request within 30 days and may ask for identity verification to protect your information.
Data Security & Protection
Protecting your information is our top priority. We've implemented comprehensive security measures that meet or exceed industry standards for financial services companies operating in Canada.
Encryption: All data is encrypted both in transit and at rest using AES-256 encryption standards. Your sensitive information is protected with bank-level security protocols.
Access Controls: Strict access controls ensure only authorized personnel can access your information, and all access is logged and monitored for security purposes.
Regular Audits: We conduct quarterly security audits and penetration testing to identify and address potential vulnerabilities before they can be exploited.
Secure Infrastructure: Our systems are hosted in certified data centers with redundant security measures, including biometric access controls and 24/7 monitoring.
Employee Training: All team members undergo regular privacy and security training to ensure they understand their responsibilities for protecting your information.
Despite our best efforts, no system is completely secure. If we become aware of any security incident that affects your personal information, we'll notify you promptly and take immediate steps to minimize any potential impact.
Information Sharing & Disclosure
We don't sell your personal information to third parties. However, there are specific circumstances where we may share your information with trusted partners or as required by law.
Service Providers: We work with carefully vetted service providers who help us deliver our services, such as payment processors, cloud hosting providers, and customer support platforms. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
Legal Requirements: We may disclose your information when required by Canadian law, regulation, or court order. This includes sharing information with financial regulatory bodies, tax authorities, or law enforcement agencies when legally obligated to do so.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll notify you of any such transfer and ensure the new entity commits to protecting your privacy rights.
Consent-Based Sharing: We may share your information with third parties when you've given us explicit consent to do so, such as when integrating with other financial platforms or services you use.
Data Retention & Deletion
We keep your information only as long as necessary to provide our services and meet our legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.
Account Information: We retain your basic account information for as long as your account remains active. After account closure, we may keep certain information for up to seven years as required by Canadian financial regulations.
Transaction Records: Financial transaction data is retained for seven years from the date of the transaction, as required by Canadian anti-money laundering and tax regulations.
Communication Records: Customer service communications and support tickets are retained for three years to help us improve our services and resolve any follow-up issues.
Marketing Data: Information used for marketing purposes is deleted within two years of your last interaction with our marketing communications, or immediately upon unsubscribing.
When information reaches the end of its retention period, we securely delete it from our systems. You can request early deletion of certain types of information, though we may need to retain some data to meet legal requirements.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze how our site is used. You have control over how these technologies are used.
Essential Cookies: These cookies are necessary for the website to function properly. They enable core features like security, account authentication, and basic navigation. These cannot be disabled without affecting site functionality.
Performance Cookies: We use analytics cookies to understand how visitors interact with our website. This helps us identify popular content, optimize page load times, and improve overall user experience. These cookies collect information in aggregate form.
Preference Cookies: These cookies remember your choices and preferences, such as language settings, display preferences, and customized features. They make your experience more personalized and convenient.
Managing Cookies: You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality. We respect your browser's "Do Not Track" signals where technically feasible.
International Data Transfers
While MentalLinkX is based in Canada, some of our service providers may process your information in other countries. We ensure appropriate safeguards are in place for any international data transfers.
When we transfer your information outside Canada, we use standard contractual clauses, adequacy decisions, or other approved mechanisms to ensure your privacy rights are protected. We only work with service providers in countries that provide adequate protection for personal information.
You have the right to request information about any international transfers of your personal data, including the safeguards we've implemented to protect your information in other jurisdictions.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates that don't materially affect your privacy rights may be made without individual notification. We encourage you to review this policy regularly to stay informed about how we're protecting your information.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. If you continue using our services after we post changes, you accept the updated policy.
Contact Our Privacy Team
Have questions about your privacy or this policy? We're here to help.
Email: [email protected]
Mail: 454 Rue Valois #114, Vaudreuil-Dorion, Quebec J7V 2C8, Canada
Phone: +1 (403) 823-3485
We typically respond to privacy inquiries within 2-3 business days.